Privacy Policy

Book a Demo form

When you request a demo, we collect your name, work email, phone number (optional), company name, company website, your role, catalogue size and any additional details you share about your catalogue.

Newsletter signup

When you subscribe to our newsletter, we collect your first name and email address. We store this in our CRM (Outseta) and use it to send you periodic email newsletters about product updates, industry insights and rightsHUB news.

Contact form

When you contact us through our website, we collect your name, email address, company name and message.

Google Ads lead forms

If you submit your details through a Google Ads lead form (for example as part of a demand generation campaign), we collect the information you provide such as your name, email address and company. This data is processed by Google in accordance with Google's Privacy Policy and shared with us to follow up on your enquiry.

Meta (Facebook & Instagram) lead forms

If you submit your details through an ad on Facebook or Instagram, we collect the information you provide. This data is processed by Meta in accordance with Meta's Privacy Policy and shared with us to follow up on your enquiry.

Automatically collected data

When you visit our website, we may automatically collect:

• The page you landed on and the page that referred you to our site
• Campaign attribution data (UTM parameters, Google Click ID, Facebook Click ID)
• Browser type and general device information
• Anonymised usage data through analytics tools

• Respond to your demo request or enquiry
• Send you our email newsletter (if you have subscribed), including product updates and industry insights
• Follow up on leads submitted through Google Ads or Meta lead forms
• Understand where our leads and visitors come from, so we can improve our marketing
• Improve our website and user experience

We will never sell your personal data to third parties.

Lead and subscriber data is stored securely in our CRM system (Outseta). We maintain a database of contacts who have requested demos, signed up for our newsletter or contacted us through our website or advertising campaigns. This database is used solely for the purposes described in this policy: responding to enquiries, sending newsletters you have opted into and improving our services.

We apply appropriate technical and organisational measures to keep your data secure, including encrypted connections, access controls and regular reviews of our data processing practices.

If you subscribe to our newsletter, we will send you periodic emails containing product updates, feature announcements, industry insights and rightsHUB news. Every email includes an unsubscribe link so you can opt out at any time. Once you unsubscribe, we will stop sending you newsletters, though we may retain your basic contact record for our internal records unless you request deletion.

• Consent: when you submit a form, subscribe to our newsletter or submit your details through an ad, you give us consent to use your data for the stated purpose.
• Legitimate interest: we have a legitimate interest in understanding how visitors find and use our website, and in marketing our services to relevant businesses in the music industry.

We use the following third-party services:

You can control or delete cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

We retain your personal data for as long as necessary to fulfil the purposes described in this policy. Newsletter subscriber data is retained until you unsubscribe. Lead data from demo requests and advertising campaigns is retained for the duration of our business relationship and a reasonable period afterwards. You can request deletion of your data at any time.

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw your consent at any time (e.g. unsubscribe from our newsletter)
• Object to processing based on legitimate interest
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at [email protected].

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.